Bismillah Al-Rahman Al-Rahim

Shipping policy

Shipping Policy

At Ramoking, we view every order as a trust placed in our hands. We strive to act with sincerity and fairness in every step of the journey, ensuring that your experience is filled with light and clarity under the watchful eye of God.

Pre-Orders & Limited Drops. Placing a pre-order is a beautiful display of patience and trust in our brand. When you secure an item during a pre-order phase, please be aware that the product is still in the careful process of being manufactured to our highest standards.

  • Expected Timelines: The estimated shipping timeframe for a pre-order will always be clearly stated on the product page (for example: End-April).

  • Patience & Transparency: While we strive with all our effort to meet these exact dates, the nature of custom manufacturing means that slight, unforeseen delays can occasionally occur. Should this happen, we promise to act with complete transparency and keep you updated every step of the way, God willing.

Normal Order Processing Time. All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Once your order has been handed over to the carrier, you will receive a shipment confirmation email with your Track & Trace number.

Normal Orders Shipping Rates & Delivery Estimates. Shipping charges for your order will be calculated and displayed at checkout. We ship worldwide with the following estimated delivery times:

Region Estimated Delivery Time Price
Netherlands 1-2 business days €6.95
Belgium & Germany 2-4 business days €12.95
European Union (EU) 3-7 business days €12.95
United Kingdom 5-10 business days €19.95
Europe (Non-EU) 5-12 business days €19.95
USA & Canada 7-14 business days €29.95
Rest of World 10-21 business days €29.95

Please note: Delivery delays can occasionally occur due to customs processing or local carrier issues. These are outside of our control, but we remain available to assist you with kindness.

Taxes, Customs & Duties.

  • Within the European Union (EU): All prices include the applicable VAT (BTW). You will not have to pay any extra customs fees or taxes upon delivery.

  • Outside the European Union (e.g., USA, UAE, UK): Prices are charged without VAT. However, your local customs office may charge import duties or local taxes when the package enters your country. These specific costs are determined by your local government and are the responsibility of the customer.

Damages & Lost Packages. Because we fear God, we take full responsibility for your order until it is safely in your hands. We also strongly encourage you to be truthful and fair in your dealings with us, as a form of mutual respect and Godfear. We encourage you not to misuse our trust or mercy for a fleeting gain in this world, as the best rewards lie with God, if only you would be mindful.

  • Damaged on arrival: If your cap arrives damaged, please contact us immediately at info@ramoking.com with a photo of the damage. We will make it right by sending a replacement or offering a full refund.

  • Lost packages: If your package is lost by the carrier and the tracking shows it was never delivered, we will start an investigation and ensure you receive your product or a refund.

Wrong Address Disclaimer Please double-check your address at checkout. If you made a mistake, contact us immediately. Once the package is shipped, we can no longer change the destination.